Portable Handheld Vacuum Cleaner for Car & Home

Shipping Policy – EmiratesGala.shop

At EmiratesGala, we value your trust and strive to deliver your skincare products quickly and safely across the UAE and KSA.

Shipping Destinations

• 
  We currently deliver across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
  

Processing Time

• 
  Orders are processed within 24–48 hours (excluding weekends and public holidays).
  
• 
  Once shipped, you will receive a confirmation email with tracking details.
  

Delivery Time

• 
  UAE: Estimated delivery within 2–5 business days.
  
• 
  KSA: Estimated delivery within 3–7 business days.
  

Shipping Charges

• 
  UAE Orders: Free shipping on orders above AED 150. Orders below AED 150 will incur a small delivery fee.
  
• 
  KSA Orders: Free shipping on orders above SAR 200. Orders below SAR 200 will incur a delivery fee.
  

Delays & Exceptions

• 
  Delivery times may vary during high-demand seasons or unforeseen courier delays.
  
• 
  Remote area deliveries may take slightly longer.
  

Order Tracking

• 
  Customers can track their orders through the tracking link shared via email or SMS after dispatch.
  

Contact Us

For any shipping-related inquiries, please contact our support team at:

📧 support@emiratesgala.shop

Return & Refund Policy – EmiratesGala.shop

At EmiratesGala, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 7-day return policy for your convenience.

Eligibility for Returns

• 
  Items must be returned within 7 days of delivery.
  
• 
  Products must be unused, unopened, and in their original packaging.
  
• 
  For hygiene and safety reasons, opened or used skincare products cannot be returned.
  

Non-Returnable Items

• 
  Products that have been opened, used, or damaged after delivery.
  
• 
  Items purchased during promotional sales (unless faulty or damaged).
  

Refunds

• 
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  
• 
  Approved refunds will be processed within 5–7 business days to your original payment method.
  

Return Shipping

• 
  For UAE & KSA customers, return shipping fees are the responsibility of the customer unless the product is damaged, defective, or incorrect.
  

Damaged or Wrong Items

• 
  If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos, and we will arrange a free replacement or refund.
  

Contact Us

For return requests, email us at:

📧 returns@emiratesgala.shop